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How jili58ph Handles Your Personal Information

Every account you open with us comes with a clear set of data rights — what we collect, why we collect it, and how you can request changes or removal.

Account data transparencyGCash, Maya, InstaPay transaction privacyYour right to access and deleteSecure data storageDirect contact for data requests
jili58ph How jili58ph Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or request deletion of your personal data, our support team handles these requests directly. Reach out through any of the channels below and include your registered account email or GCash-linked mobile number so we can locate your record quickly. We aim to acknowledge data requests within the working day they are received.

Team online

Live Chat

Open the chat widget inside your account dashboard. Identify your request as a privacy or data matter so our team routes it to the right person without delay.

Email Support

Send your data request to our support address listed in the account help section. Include your registered mobile number and a brief description of your request.

Account Help Centre

Log in and go to Account Settings, then select Privacy and Data. From there you can view what categories of data are held and submit a formal deletion request.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at jili58ph is built around the account layer — every session is encrypted, every payment transaction is logged with reference IDs, and access to your personal record is restricted to authenticated staff roles. We conduct periodic checks on how data flows between the platform, our payment partners, and our support systems to make sure nothing moves outside its intended scope.

Encrypted Storage

Your personal and payment data is stored using encryption at rest. GCash and Maya transaction references are tokenised so raw account numbers are never held in plain text on our system.

Cookie and Session Policy

We use session cookies to keep you logged in across the sports and casino sections of the platform. Analytics cookies help us see which pages load slowly on mobile so we can fix them. You can manage cookie preferences in your browser settings at any time.

Data Retention and Deletion

Active account data is retained while your account is open. If you close your account, we delete non-required records and retain only what Philippine law or payment-processor compliance obligations require us to keep.

Your Access Rights

You can request a copy of the personal data we hold on your account at any time. Submit the request via live chat or the Account Settings privacy section and we will prepare a data summary for you.

Common Questions About Your Privacy on jili58ph

These are the privacy questions we hear most from account holders in the Philippines — covering data access, payment record handling, cookies, and how to get your information corrected or removed.

We collect your name, contact details, date of birth, and device information. Payment details like your GCash number or Maya reference are recorded only to process transactions and verify your account.

We keep a transaction reference log for each GCash, Maya, and InstaPay movement on your account. Raw payment credentials are not stored — those pass through the payment rail's own encrypted system.

Yes. Log into your account, go to Account Settings and select Privacy and Data, then submit a data access request. You can also send the request through live chat with your registered mobile number.

Submit a deletion request through Account Settings or via live chat. We will remove non-required data after verifying your identity. Records required by Philippine law or payment compliance obligations are retained for the legally specified period.

We do not sell your data. Information is shared only with payment processors like GCash, Maya, and InstaPay — and only the data those processors need to complete your specific transaction.

We use session cookies for login continuity and analytics cookies to monitor mobile page performance. You can adjust or block cookies through your browser settings; session cookies are needed for normal account access to work correctly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.