Reference

Your Rights and Our Terms on jili58ph

Everything that governs your account on jili58ph — from how we process your data to how terms apply to your wallet activity — is set out clearly here.

Philippines-eligible accounts onlyGCash, Maya, InstaPay coveredData handled under applicable lawAccount terms apply on registrationContact us to request changes
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jili58ph Your Rights and Our Terms on jili58ph
POLICY CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about how a specific clause applies to your account, or if you want to request a correction to your stored data, our support team handles those queries directly. We do not redirect legal or privacy questions to automated systems — a real agent reviews your request and responds through the channel you used to contact us.

Live Chat Open the chat icon inside your account dashboard. A support agent will pick up your query and can reference specific policy clauses on request.
Email Support Send your legal or data query to our support address shown in the Help section of your account. Include your registered e-wallet number for faster account identification.
Account Help Centre The Help section in your account settings lists policy documents, data request forms and contact paths — accessible from any mobile browser without needing to download the app.
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Your account security is handled through a combination of encryption, identity verification and session controls. When you log in from a new device — whether you are in Pasig or anywhere else in the Philippines — an OTP is sent to your registered mobile number before access is granted. We keep this verification step consistent across GCash-linked, Maya-linked and InstaPay-linked accounts.

Data Retention We hold your account data for as long as your account is active and for the period required under applicable Philippines financial and operational regulations. You may request a summary of what we hold.
Cookie Handling Our platform uses session cookies to keep your account lobby state stable on mobile. Functional cookies are necessary; analytics cookies can be declined through your browser settings without affecting account access.
Requesting Changes To correct, update or delete personal information tied to your account, submit a written request through the Help Centre. We will confirm receipt and respond within the timeframe set by applicable local law.
Account Encryption All data exchanged between your device and our servers — including wallet transactions via GCash, Maya and InstaPay — is protected by SSL encryption throughout the session.

What You Asked About Our Terms

These are the questions we hear most from account holders about how our legal and policy framework actually works. If your question is not covered here, the Help Centre inside your account has the full policy documents and a direct path to our support team.

Our terms apply to any person who opens an account on jili58ph where local law permits. Access and eligibility depend on your jurisdiction under Philippine law at the time of use.

Yes. Submit a data access request through the Help Centre in your account settings. We will respond within the period required by applicable local data regulations and confirm what information we hold.

After closure, we retain transaction and identity records for the duration required by applicable financial regulations. Data not required by law is removed from active systems in line with our retention schedule.

Deposits and withdrawals via GCash, Maya and InstaPay are subject to the financial activity clauses in our Terms of Use. Each transaction is logged against your account wallet and can be reviewed in your transaction history.

We notify you through your registered contact details before material changes take effect. Continuing to use the platform after the notified date is treated as acceptance of the updated terms.

Reach our support team via live chat or the email address in your Help Centre. A support agent will review the specific clause in question and provide a written response to your registered account.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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